Help Center

Frequently Asked Questions

How do I follow someone?

Visit the user's profile and click the "Follow" button. Once they follow you back, you'll be able to start a conversation. Following is mutual by design to ensure authentic connections.

How do I start a private chat?

Private messaging is available exclusively through the Chat page. To start a conversation:

• Navigate to the Chat page using the bottom navigation bar
• Click the pencil icon (✏️) to start a new conversation
• Search for the user you want to chat with
• Select the user to begin messaging

Note: You can only chat with users who follow you back. Both users must have a mutual follow relationship to exchange private messages.

How do I update my profile?

Navigate to your Profile page and click the "Edit Profile" button. You can update your display name, bio, and avatar. Save your changes to update your public profile.

How do I delete my account?

If you wish to delete your account, please contact us at twidle.app@gmail.com with your account details. Account deletion is permanent and cannot be undone. Your data will be completely removed within 30 days.

Is my data secure?

Yes. We implement industry-standard security measures to protect your data. We never share your personal information with third parties. For detailed information, please review our Privacy Policy.

What happens if someone violates the guidelines?

We have a zero-tolerance policy for harmful behavior. Users who violate our community guidelines may have their accounts suspended or terminated. If you encounter inappropriate content, please report it through the platform or contact us at twidle.app@gmail.com.

What is a mutual follow?

A mutual follow occurs when two users follow each other. This is a requirement for private messaging on Twidle, as it ensures that conversations happen between users who have established a two-way connection. You can only send and receive messages with users who follow you back.

How do I add or change my avatar?

Go to your Profile page and click the camera icon on your avatar. You can upload a new image from your device. Supported formats include JPEG, PNG, and GIF. For best results, use a square image.

How do notifications work?

You'll receive notifications for:

• Likes and replies on your posts
• New followers
• New messages in your conversations

Notifications can be managed through the Notifications page, accessible from the bell icon in the header.

How do I switch between light and dark mode?

Twidle supports both light and dark themes. You can switch between them through the Settings page. Your preference will be saved for future sessions.

Report an Issue

If you encounter technical issues or bugs, please let us know:

• Email: twidle.app@gmail.com
• Response Time: We aim to address issues within 24-48 hours

Feature Requests & Feedback

We're always working to improve Twidle. Your feedback helps shape our roadmap:

• Email: twidle.app@gmail.com
• Community: Share your ideas in our community discussions

Contact Support

Need more help? Our support team is available to assist you:

• Email: twidle.app@gmail.com
• Hours: Support available Monday - Friday, 9:00 AM - 6:00 PM (EST)
• Response Time: We aim to respond within 24 hours

When contacting support, please include your username and a detailed description of the issue for faster resolution.